Returns, Refunds & Postage

Delivery Times & Shipping Address

All of our items here at Simply Copper are handmade to order in our studio, with the care and attention that we know you fully expect. Although we are extremely busy and demand is high, we still aim to have your items made and dispatched in around 4-5 working days (Monday – Friday), depending on the size and complexity of your order. If you would like to double check current delivery times or an update on your order, please call us or email us!

So that your items arrive promptly and safely, please ensure that your address entered is correct and that it matches the shipping address stored in your PayPal account. We will ONLY post to the shipping address on the original PayPal transaction. 

Your shipping address can be changed on PayPal, just prior to payment being made.

Postage Restrictions

Due to postal limitations set out by courier companies, some postcodes in remote locations may incur a higher postage price or not be covered at all in some instances. These normally include the Scottish Isles, Isle of Man, Channel Islands, Scilly Isles, Isle of Wight etc. We are still able to post to these locations, so please contact us with your location if you’re unsure and to receive postage costs where applicable.

International Postage

We can ship to any country around the world, please contact us to find out delivery costs before placing your order.

Returns

We know that everyone changes their mind from time to time and we are no exception! So, if for any reason you change your mind after receiving your order, please contact us within 48 hours letting us know you wish to return your item(s). We can then forward you on our return address details if required, then simply repackage the goods in their original condition and pop them back in the post to us. Any items wishing to be returned, must be received by us no later than 10 working days from when you received the item.

Postage costs to return non-faulty items must be paid in full by the buyer.

Faulty/Damaged Items

We take the utmost care and attention with our items and always quality control check every item before they leave. Sometimes however, accidents can happen and after all, we are all only human! So, if for any unusual reason a faulty item slips through the net or gets a little bit of rough handling by the postman, we are more than happy to either replace the item(s) or offer a full refund. All faulty or damaged items must be reported within 48 hours. After this, you will be required to return the items to us no later than 10 working days. We will always require photographic evidence of any damage or faults with an item before any refunds or replacements can be authorised. Refunds will also only be given, once the items have been returned to us.

Postage costs to return faulty or damaged goods will be met by us, providing they are returned as you received them and by the method of postage used by us.

Custom Made Orders

Any items that have been specifically made to order at the request of a customer, unfortunately cannot be returned, unless found to be faulty. This is due to the potential problems in selling the item(s) at a future date. We recommend contacting us before any purchase is made, to ensure all the the relevant item information is gathered.