Delivery Times & Shipping Address
** CHRISTMAS POSTAGE UPDATE 13/12/2022 **
Please note, that any order placed between 13/12/2022 and 02/01/2023 will not be processed until we return to work on 04/01/2023. Due to the industrial action by Royal Mail, we cannot guarantee any delivery dates up to and beyond Christmas Day and it’s for this reason we have chosen not to process or send any orders until after the New Year.
All of our items here at Simply Copper are handmade to order in our studio, with the care and attention that we know you fully expect. Although we are extremely busy and demand is high, we still aim to have your items made and dispatched in 2-3 days, depending on the size and complexity of your order. If you would like an update on your order at any time, please call us or email us!
So that your items arrive promptly and safely, please ensure that your address entered below is correct and that it matches the shipping address stored in your PayPal account. We will ONLY post to the shipping address on the original PayPal transaction.
Your shipping address can be changed on PayPal, just prior to payment being made.
Postage Restrictions
Due to postal limitations set out by courier companies, some postcodes in remote locations may incur a higher postage price or not covered at all. These normally include the Scottish Isles, Isle of Man, Channel Islands, Scilly Isles, Isle of Wight etc. Please contact us with your location if you are in any way unsure and to receive postage costs.
Returns
We know that everyone changes their mind from time to time and we are no exception! So, if for any reason you change your mind after receiving your order, please contact us within 48 hours letting us know you wish to return your items. We can then forward you on our return address details if required, then simply repackage the goods in their original condition and pop them back in the post to us. Any items wishing to be returned, must be received by us no later than 10 working days from when you received the item. Postage costs to return non-faulty items must be paid in full by the buyer.
Faulty/Damaged Items
We take the utmost care and attention with our items and always quality control check every item before they leave. Sometimes however, accidents can happen and after all, we are all only human! So, if for any unusual reason a faulty item slips through the net or gets a little bit of rough handling by the postman, we are more than happy to either replace the item(s) or offer a full refund.
All copper pipe and fittings carry kite marks to meet UK quality standards. These kite marks are stamped into the copper and although small & discreet, can be visible and comprise of a mixtures of numbers and letters. These do add to the industrial feel and look of the product.
If any items arrived damaged, they must be reported to us within 48 hours. You will be required to return the items to us no later than 10 working days later.
Any items that are found to be faulty within 60 days of purchase, must be reported to us immediately.
We will always require photographic evidence of any damage or faults with an item before any refunds or replacements can be authorised. Refunds will also only be given, once the items have been returned to us. Postage costs to return faulty or damaged goods will be met by us. Please contact us to arrange return postage labels.
Custom Made Orders
Any items that have been specifically made to order at the request of a customer, unfortunately cannot be returned, unless found to be faulty. This is due to the potential problems in selling the item(s) at a future date. We recommend contacting us before any purchase is made, to ensure all the the relevant item information is gathered.